FAQ
General
- How do you pronounce Krispy Kreme?
- Can I pay with cash?
- Can I request empty packaging to be included with my order?
- I want to work for Krispy Kreme.
- How does Krispy Kreme protect my privacy?
- How should I store my doughnuts?
Orders for Delivery
- Same Day Click & Collect, Order Timing, and Collection
- Can I add to my order after placing it?
- What should I do if I received an incorrect order?
- Can I personalise a donut?
- Can I request delivery to be made at a specific date and time?
- Can I send a note with my order?
Nutritional Information and Ingredients inc. Vegan
- Are Krispy Kreme doughnuts Vegan?
- Are you doughnuts suitable for vegetarians?
- Are you RSPO certified?
- Are your doughnuts Halal?
- Are your doughnuts Gluten Free?
- Do Krispy Kreme use artificial flavouring or colouring?
Krispy Kreme Rewards
- What is Krispy Kreme rewards?
- Do my Rewards expire?
- Can I earn Smiles when I buy doughnuts through UberEats, Deliveroo and Just Eat?
- How are Smiles added when shopping in other retail partners like Tesco, Sainsburys, Asda and Morrisons?
- How are Smiles added when I purchase in a Krispy Kreme shop?
- How do I claim my birthday doughnut?
Orders to Collect In Krispy Kreme Shops
- Can I reuse the doughnut tower stand?
- What should I do if I need to change or cancel an order?
- What happens if I can’t collect my doughnuts on the date I've specified?
- How far in advance do I need to place my order?
- Where can I order a Click and Collect from?
- What time can I collect my Click & Collect order?
Corporate Social Responsibility
Fundraising
Krispy Kreme Doughnut Towers
- Can I cancel my order for the doughnut tower?
- Can I change the doughnuts on the doughnut tower?
- Can I have the doughnuts delivered?
- Can Krispy Kreme come and set the doughnut tower up?
- Do you do a smaller tower or a smaller wall?
- What size is the tower?